- 0700 - meristem
Our contact details.
Address: 20A, Gerrard Road, Ikoyi, Lagos
Email:[email protected]
Tel: 0800MERISTEM / 0700MERISTEM
Meristem Securities Limited understands that your privacy is important and that you care about how your personal data is used and shared online. We respect the privacy of everyone who visits our website and uses our online services.
We are committed to respecting, securing, and protecting your personal data.We are also committed to being transparent about what we collect from you and how we use it.
This privacy policy covers information practices, including how we use, share and secure the personal information you provide and your legal rights.
Our contact details.
Address: 20A, Gerrard Road, Ikoyi, Lagos
Email:[email protected]
Tel: 0800MERISTEM / 0700MERISTEM
Under the Nigerian Data Protection Regulation (NDPR), you have several rights about your personal data. This policy has been designed to uphold your rights where we act as a data processor:
If you wish to make a complaint about how your personal data is being processed or how your complaint has been handled, you have the right to lodge a complaint directly to our in-house data officer or with the supervisory authority.
If we are unable to help, or you are not satisfied with our response, you also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC). NDPC can be contacted:
By post – No. 5, Donau Crescent, Off Amazon Street, Maitama, Abuja, Nigeria.
Telephone: +234 (0) 916 061 5551
Email Address: [email protected]
We would, however, appreciate the chance to deal with your concerns before you approach NDPC, so please contact us in the first instance.
What data do we collect from you?
By expressing an interest in our services, visiting our websites or registering to use our service, we may collect personal information from you:
The data we collect is used to educate and inform customers about our product and to improve our service.
We may also collect personal information about our prospective and existing customers, employees, vendors, and service providers.
The information collected is used to provide services to our customers. These may include but not limited to any of the following:
We process personal information for certain business purposes, which include some or all the following:
Storing and sharing your information.
Who is a sub-processor?
In summary, a sub-processor is a third-party company engaged by us to assist with data processing.
We set a high standard in selecting sub-processors to ensure that they are secure, maintain strict privacy policies and adhere to confidentiality practices in processing data.
We may share your data with these companies to provide services on both our and your behalf. These service providers, under contractual obligations, will use your personal information only as necessary to provide the requested services to us. We will not sell, rent, or trade any information with third parties for promotional or marketing purposes.
The use of our service requires the sharing of data with sub-processors which are subject to rigorous privacy statements. To use our service, you must agree with our use of sub-processors.
We use a third-party service provider to process orders. These third-party services are not permitted to store, retain, or use any billing information provided by us.
If required by law or if disclosure is necessary to protect our rights and/or to comply with judicial proceedings, court order, or legal process, we reserve the right to disclose any relevant information.
When you provide information through one of our webforms or other avenues, we might provide you with further information about our services. You can manage your subscription preferences at any time and unsubscribe from this information.
Should you request information from us, we will use the data you provide to process this request.
For example, by completing our ‘Access request form’, we will get a better understanding of your requirements.
We may use the information you provided to contact you to further discuss your interest in our services and to send you information regarding us and our affiliates. We will only process the information you provide on the grounds of legitimately meeting your requirements.
To consistently provide an expected level of service, we may also use information collected to update, expand, and analyze our records to create a more befitting service for you. For further enquiries about receiving marketing communications, contact us or telephone: 0800MERISTEM; 0700MERISTEM
We may retain your information for a period consistent with the original reason it was collected. Upon entering into an agreement with us, we reserve the right to store and use your information. Upon termination of the agreement, we would keep your information for required legal reasons.
As a customer, you have the right to request to review, correct, delete or otherwise modify any of the personal information you may have previously provided to us, at any time. As a user of our product, you may generally update information wherever necessary. To update your billing information or terminate your agreement with us, you can contact us.
For other requests: erasure, access, portability, rectification, and objection, your requests will be addressed within thirty (30) days.
Our customers submit data and information, whether electronically or by other means, to us for processing purposes. We will not review, share, alter or distribute this data unless otherwise requested by law. We only access your data only for the purposes of continuing to provide our services or to prevent or address any service or technical problems.
As stated above, the information we hold about you can be accessed upon request.
Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websitesset or access cookies. If you disable or refuse cookies, please note that some partsof this website may become inaccessible or not function properly.
As part of delivering optimum service to our customers, we take extra security measures to maintain your data in a secure and organised manner. Only authorised employees from our organization can access, alter, disclose and destroy personal data, when required.
In addition, these employees only act within the scope of their authority and are trained to prevent any errors or omissions.
We also carry out ongoing security monitoring exercises to ensure that our systems are updated and adopt appropriate industry data collection, storage, and processing practices.
Physical security measures are in place to protect against unauthorized access, alteration, disclosure of personal information, username, password, transaction information and data stored in your user account. Access to your name and address is restricted to our employees who need to know such information in connection with delivering our services to you and are bound by legalconfidential obligations.
We reserve the right to change this privacy policy. All enquiries about this privacy policy should be directed to contact [email protected]
This privacy policy is made pursuant to the Nigeria Data Protection Act, 2023 (or any subsequent amendments thereof) and other relevant Nigerian laws, regulations or international conventions applicable to Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation or convention,such provision shall be subject to the overriding law, regulation or convention.
